Support, safety, and campaign terms.
This policy reflects the current Owlnest site and direct-purchase flow.
Shopify handles checkout, with available payment methods shown securely at checkout. Owlnest does not store payment information.
1. Scope and Official Support
This Policy applies to Owlnest’s official website, official support channels, and products where Owlnest is the named brand owner or support contact.
Orders are processed through secure Shopify checkout. PayPal may be selected there when available.
Owlnest does not store payment information.
For official support, warranty, returns, refunds, and product-use questions, contact team@owlnestofficial.com.
2. Product Use and Safety
Owlnest Lume is a sleep-spectrum lamp, specially tuned for after dark. It is not a bright task lamp or general-purpose room light.
Use only compatible charging accessories and power sources.
Do not misuse the product, expose charging components to moisture, or attempt unauthorized modification, disassembly, or repair.
3. Non-Medical Statement
Owlnest does not provide medical advice or claim treatment, cure, diagnosis, or guaranteed outcomes.
Owlnest products are not medical devices.
For medical concerns, consult a qualified healthcare professional.
4. Orders, Fulfillment, and Delivery
Owlnest Lume is available to order now.
Choose Single or Duo on the Products page before secure Shopify checkout.
Delivery timing may depend on production, logistics, customs, and carriers.
Delivery is generally confirmed by carrier records.
5. Returns, Defects, and Warranty
Returns, changes, and refunds follow the published return policy and payment-platform rules.
Owlnest Lume includes a 1-year limited defect warranty after delivery.
Warranty excludes misuse, drops, water exposure, modification, disassembly, improper use, and incompatible accessories.
6. Shipping, Import Duties, and Taxes
International shipments may incur duties, VAT/GST, brokerage fees, or taxes.
Unless Owlnest states otherwise in writing, these charges are the recipient’s responsibility.
7. Membership and Product Key Verification
- Each Product Key can be linked to one member account only.
- Product Keys are non-transferable.
- Product Key verification may be required for certain member features or owner-only benefits.
- Owlnest may decline or revoke verification where fraud, misuse, duplicate binding, or unauthorized transfer is reasonably suspected.
8. Feedback and Public Notes
Owlnest may collect beta user feedback, early tester notes, campaign questions, and product-use comments.
Submission does not guarantee publication or implementation.
User-submitted feedback may be moderated before or after publication.
As the fulfillment process matures, Owlnest may add clearer labels such as beta tester, verified backer, or verified purchase where appropriate.
9. Official Communications
Community posts and third-party comments are not official commitments.
Official commitments appear on Owlnest channels or formal emails from team@owlnestofficial.com.
10. Policy Updates
Owlnest may update this Policy from time to time.
The version published on the official website will apply from the time it is posted, subject to applicable law.